Subscriptions

Paid plans provide access to digital CV building, AI guidance, rewriting, saved workspace, compare, tracking, and export features according to the plan selected at checkout. Unless a checkout states otherwise, subscriptions renew monthly until cancelled.

You can cancel future renewals from the account billing area, from Paddle receipt or subscription management links, or by contacting connect@radianstack.com. Cancellation stops future renewals but does not automatically refund past payments.

Refund requests

If a payment was processed by Paddle, refund requests should be made through the receipt or subscription management links sent by Paddle, through Paddle buyer support, or by contacting connect@radianstack.com so we can help route the request.

Refunds are reviewed case by case. We may consider the timing of the request, whether the subscription was used, whether a technical issue prevented access, and any legal rights that apply in your location.

Digital delivery

Because the service is digital and paid access is delivered after payment, fees are generally non-refundable once the paid service has been accessed, except where required by law or where we approve a discretionary refund.

Nothing in this policy limits mandatory consumer rights, cooling-off rights, or refund rights that apply in your country or region.

Technical problems

If a technical issue prevents you from accessing paid features, contact connect@radianstack.com with your account email, browser, approximate time of the issue, and any receipt or transaction reference. We will try to restore access, extend access, or support a refund request where appropriate.